Accessibility Tools

Service design methodology and tools (part 1)

On October 4, 2023, we held the 1st part of a webinar dedicated to service desing – a user-centered approach to creating proposals of activities that can become the basis for new projects. The recording is now available to watch.

The presentation was given by Noemi Gryczko – learning experience designer (LXD). She emboldens companies and institutions to create innovations, to experiment with engaging forms of online learning and to reach for more. She teaches how to use technology to engage employees, students or conference attendees. She designs e-learning courses: cohort, blended-learning and AI-based ones. She is an ambassador for EPALE, the portal for adult learning in Europe.

The webinar was hosted by Agnieszka Koszowska – member of the communication team of the Active Citizens Fund – Regional Programme, working for the Information Society Development Foundation.

Watch the recording. Duration: 01:05:20.

Presentation plan:

  • 00:00:00-00:04:38: Introduction
  • 00:04:39-00:13:30: Part 1: What is empathy?
  • 00:13:31-00:37:46: Part 2. How to get to know users better?
  • 00:37:47-00:54:21: Part 3. How to organize observations?
  • 00:54:22-00:05:52: Q&A


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